FAQ
Here you will find answers to the most common questions regarding our products, services and policies. We have created this section to provide you with quick and useful information. If you do not find the answer you are looking for, please do not hesitate to contact us directly.
Is it possible to add gift wrapping?
Fabiani Gioiellerie offers an elegant gift box already included in the price.
Are the items original and new?
Fabiani Gioiellerie guarantees the authenticity and quality of its products and 2-year warranty.
What are the delivery times?
Generally delivery times are between 1-2 working days, to be added to the shipping preparation times. For the islands 3 working days.
How can I track my order?
At the time of order confirmation, the shipping code will be sent via email. Just click on it to view the status of your shipment.
Do you offer free shipping?
Fabiani Gioiellerie offers free and insured shipping for orders starting from €39, Free Return within 15 days and 2-year Warranty.
In addition to the ChatBot, is it possible to speak to an operator?
You can speak to our Customer Service by calling +393423202228 or by writing to us on WhatsApp at the above number.
Do you accept cash on delivery?
Unfortunately, we cannot accept cash on delivery. The payment methods we accept are credit card, PayPal, Klarna and bank transfer. If you prefer to pay in cash, having over 50 stores throughout Italy, we invite you to visit the one closest to you.
Didn't find what you were looking for?
Then you can contact us at our email address